**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Courier Svcs-Ref Lab

**Work Shift:**

Day

**Job Category:**

Lab Support

Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.

**POSITION SUMMARY**

This position plans, controls, and manages all operational aspects of a department, service, cost center or group of cost centers, including management of people, expense control, financial oversight, and budget preparation. The incumbent’s specific operational area or areas may require additional duties or responsibilities.

**ESSENTIAL FUNCTIONS**

1. Provides effective operational management and leadership through oversight, consultation, and resolution of problems arising in policies and procedures. Provides direction and management oversight to department supervisors and staff, and support personnel.

2. Focuses on quality by ensuring customer satisfaction through establishing effective quality assurance programs and quality control monitoring. Assumes responsibility for driving quality metrics within the department or area of responsibility. Drives Six Sigma process within the department. Ensures regulatory and accreditation requirements are met.

3. Provides direct financial management for the department or area of responsibility to achieve or exceed financial goals. Develops, implements and monitors the annual budget for his/her area of responsibility. Creates innovative, and effective expense reduction plans. Develops cost justifications for capital expenditures, and develops a plan to attain projected expense or revenue targets. Develops effective ordering system that maintains appropriate level of supplies and ensures standardization of products.

4. Provides effective personnel management within the department. Ensures appropriate staffing and productivity levels are met. Oversees and approves application of corrective actions. Ensures staff competency through the application of a comprehensive and rigorous training regimen. Manages support team members to coordinate actions and ensure uniformity in procedures and practices. Creates a positive atmosphere that emphasizes teamwork both intra-departmentally and inter-departmentally. Promotes and supports effective talent management by mentoring, coaching and guiding staff members to enhance leadership stability through development of personal and professional competence.

5. Serves as a resource and communication liaison. Interacts with internal and external customers in responding to result or quality inquiries and other issues. Communicates department status to members of management, as required, in a timely and accurate manner through verbal and written communications. Is responsible for the dissemination of company and departmental policies, procedures and practices to the production staff.

6. Hires, trains and conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers, and corrective actions. Also includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of LSA/SQL with an excellent service experience by consistently (1) supporting the Company’s goals and mission, (2) following all Company policies and procedures, (3) providing quality customer service, and (4) following safety standards in performing all aspects of the functions below, reporting/removing unsafe equipment and attending safety education sessions.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

**SUPERVISORY RESPONSIBILITIESDIRECTLY REPORTING**

May directly supervise one or more managerial staff, 1-6 professional staff members and/or 20-25 administrative/technical staff.

**MATRIX OR INDIRECT REPORTING**

May be matrixed with one or more operations managers or productions managers

May have as many as 40-60 persons indirectly reporting

**TYPE OF SUPERVISORY RESPONSIBILITIES**

Hires, trains, conducts performance management, evaluations, and directs the workflow for the staff. LSA/SQL Leadership will strive to uphold the mission, vision, values and ethical behaviors of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

**SCOPE AND COMPLEXITY**

The scope of the Operations Manager position is generally limited to a defined department, cost center, group of cost centers, or service. The defined area of responsibility may include multiple sites, locations, or service lines. Administers departmental budgets, including FTE’s, operating expense, and revenue where applicable. The position evaluates and recommends capital acquisitions, and provides input into financial justifications for those acquisitions. Within the defined area of responsibility and with the support and guidance of the area, division or service director, the operations manager has the freedom to define, plan, implement and execute operations in order to support company goals and accomplish desired operational outcomes.

**PHYSICAL DEMANDS/ENVIRONMENT FACTORS**

Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Ability to communicate effectively. May require off-site travel.

**MINIMUM QUALIFICATIONS**

+ Must possess a strong knowledge of business or healthcare administration as normally obtained through the completion of a bachelor’s degree in Healthcare Administration, Business Administration, Finance or related field.

+ Five years’ first-line or mid-level management or leadership experience in the defined area or service, with evidence of increasing responsibility in personnel, financial, and operations management.

+ Demonstrated problem solving, conflict resolution, and critical thinking skills.

+ Demonstrated ability to form, lead, and facilitate multi-disciplinary teams for maximum effect. Demonstrated knowledge of computer applications, including spreadsheet and word processing.

**PREFERRED QUALIFICATIONS**

+ A Master’s degree, with an emphasis in business, management, or a field directly related to the defined area of responsibility is preferred.

+ Technical certification as a generalist or specialist, or relevant experience in a hospital or clinical laboratory environment

+ Certification as a Six Sigma Black Belt or Green Belt, ASQ or other certification in management engineering, project management, or Lean Process would be helpful.

**EEO Statement:**

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo