Dispatchers, Except Police, Fire, and Ambulance

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Courier Svcs-Ref Lab

**Work Shift:**

Weekend

**Job Category:**

Supply Chain

This position will work the Weekend Shift but is also needed at the start of the week. The schedule will be Saturday & Sunday, 5am-5:30pm and Monday & Tuesday, 11am-7:30pm.

Come do great work on behalf of better health!

**POSITION SUMMARY**

The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide. Responsible for client requests for will call service and communicating with logistics staff for these requests. He/she must be able to effectively communicate with clients to record STAT testing and patient information. Timely dispatching of STAT calls to 3rd party vendors. Sorts and distributes Cytology and Pathology reports. Dispatchers shall be responsible for the control of company assets. The dispatcher often has to research and resolve pickup problems. Evening dispatchers will do nightly closing and backup on the computerized dispatch program.

**CORE FUNCTIONS**

1. Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide. Enters all pick up and delivery information into computerized dispatch system, including test type, patient name and client information. Must be able to enter information accurately. Responsible for updating the dispatch system database and route information.

2. Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.

3. Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)

4. Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.

**MINIMUM QUALIFICATIONS**

+ Ability to communicate effectively through reading, writing, and speaking in person or on telephone.

+ Knowledge of and ability to operate a personal computer.

**PREFERRED QUALIFICATIONS**

+ Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo

**Primary City/State:**

Mesa, Arizona

**Department Name:**

Security Special Ops Div-Corp

**Work Shift:**

Day

**Job Category:**

Facilities, Environmental Services, and Culinary

You have a place in the health care industry. One might be surprised by the number of people who work behind the scenes and play a critical role at Banner Health. Our Security Services team ensures the safety and security for patients, visitors, and staff. Apply today.

As a Security Dispatch Operator in our Command Center located in Mesa(Country Club and Brown Road), you would be responsible for coordinating all emergency and non-emergency responses for all assigned sites where security personnel and/or security systems are located. The Security Operator also monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed.

**Anticipated shift:** **Wednesday (start time) 11:45 am - 5:45 pm (end time), Thursday-Saturday (start time) 5:45 am - 5:45 pm (end time)**

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position coordinates all emergency and non-emergency calls for responses for all assigned sites where security personnel and/or security systems are located to include all Banner facilities. Monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed.

CORE FUNCTIONS

1. Acts as first point of contact to receive, screen, and prioritize all emergency and non-emergency telephone calls for service from the public and staff requiring security, law enforcement, emergency medical service, or fire department response. Condenses large amounts of information into readable, sensibly typed remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Operates a multi-line telephone console system. Determines and assigns the level of priority of the call and enter the data into a computer aided dispatch system for radio dispatch purposes. Asks vital questions and provides pre-arrival instructions for security response. Logs all call information and passes on radio dispatch needs to the radio operators.

2. Monitors access software for system wide valid access and invalid access alarms. Monitors the links for connectivity to the servers for all electronic access doors. Operates the access software for system wide door controls for unlocks, locks, and momentary access. Operates the cardholder functions for badge identification and report logs for vehicle identification. Troubleshoots servers, panels, connectivity or errors via Multiport software.

3. Performs facility lockdown either electronically or manually as is necessary. Coordinates with the Emergency Operations Center (EOC) to direct all security traffic. Monitors, retrieves, and processes all alarms via alarm software. Recognizes the alarms with tones and visual alerts. Retrieves alarm information by using multi-windows prompts. Processes the alarm from acknowledgement, dispatching, and clearing the alarm; whilst documenting the details regarding the alarm activation.

4. Monitors all emergency phones around the exterior of each facility for all emergent traffic needs. Monitors parking lot callboxes for escorts requests, vehicle assistance requests, or any other emergent need. Monitors all elevator callboxes for trouble in the elevator or medical assistance needs. Evaluates information received and utilizes protocols provided through the computer aided dispatch system to determine appropriate action or actions to be taken. Deals with sensitive information in a discreet and professional manner by maintaining confidentiality. Maintains a positive customer service attitude at all times with staff, public, coworkers, and supervisor. Makes rapid, accurate decisions which affect the outcome of other public safety services.

5. Monitors, assists and reviews all closed-circuit television (CCTV). Monitors all facility CCTV in a rotation pattern. Assist officers via CCTV for safety and liability. Review video through all CCTV software to assist officers and management.

6. Operates a multi-channel radio console. Transmits and receives all traffic for each facility. Transmits alert tones for emergency traffic. Uses the radio call log to retrieve radio traffic times. Uses the traffic playback option to retrieve any traffic lost. Patches multiple channels together in the event of need for interfaced facility traffic.

7. Exhibits ability to assess and prioritize emergency situations as they arise and coordinate requested resources to handle any situation. Works independently to make decisions based on severity of situation. Internal customers include all employees, patients and family, physicians. External customers include campus visitors, vendors and law enforcement agency representatives.

MINIMUM QUALIFICATIONS

High school diploma or equivalent.

Requires a combination of two years of communications center, high volume contact center (multi-line) or security experience. Proven ability to provide excellent customer service with demonstrated ability to develop and maintain cooperative and professional relationships with all levels of employees and leadership. Must be able to quickly determine severity of a situation and dispatch needed services. Must be able to prioritize several requests at a time, possess self-motivation, independent judgment and organizational skills. Demonstrated ability to work in high volume, stress related situations with professionalism and composure. Requires effective verbal and written communication skills, leadership and human relations skills, and excellent customer service skills. Basic mathematical skills are required.

Working knowledge of computers and basic office software packages as well as keyboarding skills are required.

PREFERRED QUALIFICATIONS

Previous experience with radio communication equipment is preferred. Two years previous dispatching experience preferred

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a **Security Officer - Dispatch Aero** in **Tucson, AZ** , you will serve and safeguard clients in a range of industries such as Aero/Defense and more .

As a Dispatch Officer with Allied Universal at a leading aerospace and defense location, you will play a key role in supporting security-related operations by monitoring communications, coordinating responses, and assisting with access control. Your responsibilities will include managing radio and phone communications, dispatching personnel to various areas as needed, and maintaining detailed logs of all activities. You will help to deter incidents by maintaining a strong presence and providing clear, professional communication with both team members and visitors. This position offers the opportunity to work in a dynamic environment where your attention to detail and commitment to customer service will contribute to a secure and welcoming atmosphere. Allied Universal values agility, reliability, and innovation, and we are looking for individuals who thrive in a team-oriented culture and act with integrity in every interaction.

**Position Type: Full Time**

**Pay Rate: $23.88 / Hour**

**Job Schedule:**

**Day** **Time**

Mon06:00 PM - 10:00 PM

Fri06:00 PM - 06:00 AM

Sat06:00 PM - 06:00 AM

Sun06:00 PM - 06:00 AM

**What You’ll Do:**

+ Use our proprietary scheduling platform to claim open shifts at client sites

+ Support operations across a range of environments including commercial real estate, healthcare, and education

+ Receive site-specific training and guidance from experienced teams

+ Deliver consistent, professional security presence and customer service

+ Be ready to fill in at short notice when urgent needs arise

**Responsibilities:**

+ Monitor and operate communication systems to dispatch security-related personnel and resources as needed throughout the location.

+ Receive and document calls for service, incidents, and emergencies, maintaining accurate records and logs.

+ Coordinate with on-site security-related teams to help to deter unauthorized access and respond to incidents in a timely manner.

+ Provide customer service by assisting employees, visitors, and contractors with inquiries and access procedures.

+ Follow site-specific policies and procedures, adapting to the unique requirements of an aerospace and defense environment.

+ Respond to incidents and critical situations in a calm, problem-solving manner, escalating issues as appropriate.

+ Communicate clearly and professionally with internal and external stakeholders, including emergency responders when necessary.

+ Support Allied Universal management and site leadership with incident reporting and documentation.

**What We’re Looking For:**

+ Availability across various days and shifts

+ Reliability and ability to adapt to different post assignments

+ A desire to gain broad experience and grow within the company

+ Interest in transitioning into full-time roles when available

**Minimum Requirements:**

+ Active Department of Defense Secret Clearance required.

+ Customer service experience is preferred.

+ A valid Guard Card or license is preferred.

+ Experience with access control and/or badge systems is preferred.

+ CPR certification is preferred.

+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.

+ Possess a high school diploma or equivalent.

+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.

+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.

+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ A valid driver’s license will be required for driving positions only.

**Why Join Us:**

+ Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.

+ Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.

+ Smart Tools: Access exclusive technology for real-time shift visibility and claiming.

+ Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.

+ Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com .

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com .

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2025-1411293

**Location:** United States-Arizona-Tucson

**Job Category:** Security Officer

**How You'll Make an Impact**

We are seeking a dedicated and highly skilled **Nurse Practitioner or Physician Assistant** with acute care experience in ER, Urgent Care, or Internal Medicine to join our growing team. Our field based Advanced Practice Providers are equipped with everything needed to treat common to complex injuries and illnesses in the home through comprehensive health assessments, including diagnosis, treatment, and outcome management, for patients of all ages. Our innovative model allows us to provide definitive care in the home, including point of care laboratory studies, minor procedures, splinting, wound care, suturing, IV fluid and medication administration. We provide whole person care by facilitating timely follow up and care coordination. The ideal candidate will possess exceptional clinical skills, strong communication abilities and a commitment to compassionate care.

The DispatchHealth mission and model allow our providers to deliver high-quality and high-value care with exceptional patient satisfaction.

**What You'll Do**

**Shift Scheduling:** May start as early as 7AM or as late as 2PM depending on the market. You will need to be available to work a mix of both early morning and late afternoon shifts for each 10-hour shift. If you elect to work additional shifts, you will receive extra shift pay (in addition to your salary).

**Weekend Scheduling:** You will be required to be available for assignment of at least four (4) weekend days during each 28-day scheduling cycle.

**Holiday Schedule:** You are expected to work three (3) holidays annually.

**Solo Requirement:** You will drive to the patient’s place of residence in a DispatchHealth branded “Rover” and will independently deliver care.

· Treat patients as a mobile unit and driving in a company vehicle to the place of service.

· Perform comprehensive health assessments and diagnose and treat mild to complex illnesses.

· Provide therapeutic interventions, such as splinting, suturing, wound care and minor procedures.

· Use critical thinking skills and follow evidence-based standards of practice.

· Accurately and thoroughly document your patient encounter and ensure accuracy.

· Analyze test data to diagnose, treat and arrange appropriate follow up for the patient to ensure continuity of care.

· Educate patients and families on how to treat their illness or condition and manage their health and well-being.

· Effectively navigate difficult conversations related to end-of-life issues and goals of care.

· Communicate effectively and clearly with patients, family, the medical power of attorney, primary care provider and all individuals involved in the patient’s care.

· Identify and proactively solve problems.

· Adhere to clinical and safety standards, protocols, and performance metrics.

· Provide care with compassion, empathy, and cultural competency.

· Maintain positive relationships with clinical partners and remote teams.

· Attend training sessions and clinical team meetings.

· Maintain professional etiquette and serve as ambassadors for DispatchHealth.

· Additional duties as assigned.

**What You Need**

**Education, Licensing, and Experience**

· Minimum of two years of experience as an APP in the Emergency Department, Urgent Care, Internal Medicine, Hospital, Family Practice, Cardiac, Pulmonary or other relevant areas

· Graduate with an advanced degree from an accredited institution are preferred

· Current unrestricted state license as a Nurse Practitioner or Physician Assistant

· Nationally board certified, current

· Current BLS / ACLS certification

· Prescriptive authority

· DEA in states where required

· Valid driver’s license with clean driving record

**Skills/Abilities**

· Flexibility to work evenings, weekends, and holidays

· Ability to drive and sit in a car for long periods of time

· Ability to drive during the day and at night

· Ability to climb three flights of stairs while carrying equipment

· Ability to push, pull, and lift 50 pounds

· Ability to visually interpret test results

· Ability to hear with or without accommodation

· Ability to provide patient care in non-traditional or smaller spaces with limited room for movement

**Physical Demands**

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**Work Environment**

This position is considered field based, requiring travel within the metro area for all shifts with possible travel to practice locations in other states where properly licensed.

The above describes the general content of and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the duties, responsibilities, and requirements of the position.

**Who We Are**

Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.

**Our Mission**

We deliver trusted, compassionate care to all in the comfort of home.

**Our Vision**

Building the world's largest in-home care system.

**Our Values are embodied in** **_The DispatchWay_**

+ Courage to advocate for our patients and each other

+ Innovation to trailblaze a new path for healthcare

+ Integrity to create a respectful and inclusive environment

+ Compassion to provide quality, safe and excellent care

**What makes us different?**

+ DispatchHealth is a provider-led organization and encourages our teams to help inform decisions that impact your practice.

+ We spend time with our patients to treat the whole person.

+ Our patient-centric approach consistently results in a NPS score of 95 or better.

+ We offer flexible work schedules and PTO.

+ We offer full healthcare benefits and 401k for full-time employees, with a company match.

+ We support professional growth and leadership opportunities.

+ We offer CME, organizational conference, and workshop opportunities.

+ Our clinicians align with our guiding principles.

**Req ID:** **2025-13325**

**Job Category:** **Nurse Practitioners & Physician Assistants**

**Job Type:** **Per Diem**

**Pay Range:**

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We are currently seeking a Dispatcher for Location in City, ST. As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

Overview & Responsibilities:

+ Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner

+ Partner with others to ensure smooth implementation of any new company initiatives and/or procedures

+ Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met

+ Learn to operate new office technologies as they are developed and implemented

+ Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects

+ Maintain customer service standards as implemented for appropriate brand/s

+ Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment

+ Partner with peers to ensure administrative components are completed accurately & timely

+ Participate in assigned staff meetings

+ Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained

+ Use phone etiquette as outlined by the company

+ Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs

Requirements & Qualifications:

+ Must be at least 21 years of age

+ High School Diploma or GED equivalent

+ Valid state-issued driver's license in good standing and acceptable driving record

+ Ability to follow instructions, whether it be in person or by phone

+ Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic

+ Must be able to use routing and scanning tools for tracking as part of the daily process

+ Good verbal and written communication

Team Member Benefits Include:

+ Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

+ Competitive salaries and performance incentives

+ Team member referral program

+ Medical, dental, prescription, and vision insurance

+ Vacation, sick, and holiday pay

+ 401k with company match

+ Company-paid life insurance, long-term disability, and short-term disability

Road/Dispatcher Supervisor

Transdev in Phoenix, AZ is hiring a Road/Dispatcher Supervisor. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Position Subject to Collective Bargaining Agreement:

Starting pay $21.22. with progression to $33.18 over 5 years.

Benefits include:

* Vacation: up to 14 days per year

* Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

* Assign and communicate job requirements and responsibilities to Operators and Road Supervisors

* Day-to-day scheduling, counseling and evaluation reports

* Conduct on-the-scene accident investigations; assist drivers in preparing accident reports and safety violation documents.

* Host driver training and safety courses

* Assist Safety Manager with DOT compliance regarding drug testing and recordkeeping.

* Other duties as required.

Qualifications:

* High school diploma or GED equivalent

* Minimum of 2-3 years of transit supervisory experience preferred.

* Strong verbal and written communication skills & interpersonal skills

* Working knowledge of Word, Excel and PowerPoint.

* Must be able to work shifts or flexible work schedules as needed.

* Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not

authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

* Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.

* Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces

* Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

* Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

* Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 4509

Pay Group: UC8

Cost Center: 55506

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

At ProTeX our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

A Dispatcher role here can wear many hats and be a challenging position but also very rewarding. When working with our Dispatch team, it requires both physical and mental abilities in order to ensure efficient scheduling for all of our clients. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations.

Your ability to listen, speak plainly, Multi task, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field

technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize

the most important situations, and think quickly on your feet. If this sounds like you and you are

dependable and ready for a challenge, then come join our ProTex family!

Job Requirements:

+ Exceptional telecommunication skills

+ Sufficient in computer operations and data entry

+ Ability to Multi task and work under pressure

+ High degree of emotional self-control

+ Work under stressful conditions and react appropriately

+ Strong desire to participate in group efforts

+ Self-Confidence and Self-Motivation

+ Empathy & Sensitivity

+ Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

+ Able to report and assist to other departments in a timely manner

+ Follow-up on assignments for potential scheduling leads

+ Retrieving and expediting forms

Physical Demands:

+ Ability to sit, talk and hear

+ Ability to use hands and fingers to handle, feel or operate objects, tools or controls

+ Vision abilities include close vision and ability to adjust focus

+ Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time

Powered by JazzHR

**Call Center/Customer Service**

**Security & Fire Protection Services Emergency Dispatcher B** Mesa, AZ Posted: 7/11/2025

Job Description

Job ID#:

211456

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Duration:

26

Shift:

1

**PDS Defense, Inc. is seeking a Security & Fire Protection Services Emergency Dispatcher B, in Mesa, AZ. Job ID#211456**

**Job Description:**

Seeking an Emergency Dispatch Specialist to join the team in Mesa, AZ.

The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.

The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule to include night shifts.

Position Responsibilities:

* Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic

* Provide approved Pre-Arrival Instructions according to policies and procedures

* Make required and requested notifications

* Perform in a team environment

* Support training and Standard Operating Procedures (SOP) formulation as needed

* Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)

Basic Qualifications (Required Skills/Experience):

* 1+ years of experience multi-tasking and working in a team environment

* Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)

* Willing to work variable shifts, including days, nights, weekends, and holidays

Preferred Qualifications (Desired Skills/Experience):

* Bachelor's degree or equivalent work or military experience

* 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection

* Experience working under stressful situations in a collaborative team environment

* Experience taking ownership of actions and mistakes

* Experience accepting and implementing constructive criticism and feedback

* Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)

* Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio

Education / Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

**VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled**

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/**

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

**How You'll Make an Impact**

The DispatchHealth Medical Technician (DHMT III) supports patient care by assisting with physical exams, point of care testing and data gathering servicing the **Phoenix(East)** area. The DHMT III works at the direction of a virtual DispatchHealth Advanced Practice Provider (Nurse Practitioner or Physician Assistant) while being present with patients in their homes. Strong organizational and customer service skills are keys to success as a DHMT III. Extensive on-the-job training will be provided for this exciting opportunity to assist in the delivery of hospital-level healthcare in the comfort of a patient’s home.

**Job Details:**

+ **Flexible Shifts:** 10-hour shifts (8:00am - 6:00pm)

+ **Work-Life Balance:** You’ll be required to work **3-4 shifts per week** , this would include the requirement of every other weekend (Saturday and Sunday).

+ **Competitive Pay & Benefits:** Enjoy a **competitive hourly rate** , **comprehensive benefits package** , and **quarterly and annual bonuses** as incentives.

+ **Career Growth:** We provide **on-site training** and **growth opportunities** to help you advance your career.

**Ideal Candidate:**

+ Holds a **Paramedic** **certification** .

+ **BLS & CPR certified** .

+ Ready to represent the company with a **company vehicle** provided for your use.

**What You'll Do**

+ Drive DispatchHealth vehicle to meet patients at their place of need and load and unload supplies for daily activities

+ Don and doff PPE appropriately and maintain strict infection prevention strategies

+ Communicate with a healthcare provider via messaging, video conference and mobile device

+ Obtain patient’s vital signs and assist in the collection of patient data

+ Facilitate a physical exam using a mobile device and conduct other diagnostic tests and treatments as requested by virtual provider, as permitted by state law. This may include, but is not limited to, blood draws, EKG, splints, basic wound care, and other patient care activities that are required for the successful completion of the visit.

+ Perform any indicated point-of-care lab testing as directed by virtual provider

+ Provide discharge instructions in conjunction with virtual provider

+ Responsible for equipment use, care and allocation

+ Restock and clean equipment at end of shift appropriately

+ Other duties as assigned to successfully complete a visit and maintain equipment and vehicles

+ **_Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time._**

**What You Need**

+ Emergency Medical Technician - Paramedic certification (EMT-P) in the state in good standing

+ Minimum one (1) year patient facing experience

+ Valid driver’s license with clean driving record

+ BLS, American Heart Association

+ High School Diploma or GED equivalent

+ Ability to lift and carry equipment up to 50 pounds

+ Ability to walk up and down several flights of stairs easily while carrying equipment

+ Strong customer service, communication, and technological skills

+ Previous experience of comprehensive history gathering and documentation within EMR

+ Previous experience with basic procedural skills

+ Cultural competency - ability to interact with patients and families and develop rapport and trust, ability to communicate and provide verbal professional clinical presentations/summaries

+ Function autonomously and as part of a team to responsibility deliver care with flexibility and open-mindedness

+ Continuous learner with strong critical thinking skills

+ Ability to work a varied schedule with evenings, holidays and weekends required

**Who We Are**

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.

**Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology, and healthcare delivery company?**

**Are you willing to roll up your sleeves and do what needs to be done?**

**Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients?**

**Our Mission**

We deliver trusted, compassionate care to all in the comfort of home.

**Our Vision**

Building the world's largest in-home care system.

**Our Values are embodied in** **_The DispatchWay_**

+ Courage to advocate for our patients and each other

+ Innovation to trailblaze a new path for healthcare

+ Integrity to create a respectful and inclusive environment

+ Compassion to provide quality, safe and excellent care

**Req ID:** **2025-13165**

**Job Category:** **Medical Technicians**

**Job Type:** **Regular Part Time**

**Pay Range:**

**How You'll Make an Impact**

DispatchHealth is proud to be the first in-home provider to receive the prestigious ACHC accreditation for our hospital level care at home service, Advanced Care. Additionally, we maintained a Patient Satisfaction average NPS of 97 across all our service lines, reinforcing our commitment to exceptional care delivery.

The **Paramedic** role at DispatchHealth supports exceptional patient care by assisting with physical exams. point of care testing and data gathering. The Paramedic works under the medical direction of a physician in collaboration with a virtual DispatchHealth Advanced Practice Provider (Nurse Practitioner or Physician Assistant) while being present with patients in their place of residence. The ability to remain calm under pressure and strong organizational and customer service skills are keys to success as a Paramedic.

Clinical and on-the-job training will be provided for this exciting opportunity to assist in the delivery of hospital-level healthcare in the comfort of a patient's home. This position requires the ability to work various shifts including nights, weekends and holidays.

**What You'll Do**

+ Drive DispatchHealth branded vehicle to meet patients at their place of need and load/unload supplies for daily activities (averaging 6-8 visits per 10-hour shift).

+ Don and doff PPE appropriately and maintain strict infection prevention strategies.

+ Communicate with a healthcare provider via messaging, video conference through a company provided mobile device.

+ Obtain patient’s vital signs and assist in the collection of patient data. Enter information into company applications and EMR as outlined in company procedure and protocol documents.

+ Facilitate a physical exam using a mobile device and conduct other diagnostic tests and treatments as requested by virtual provider, as permitted by state law. This may include, but is not limited to, blood draws, EKG, splints, basic wound care, and other patient care activities that are required for the successful completion of the visit.

+ Perform an indicated point-of-care lab testing as directed by virtual provider.

+ Provide discharge instructions as directed by a virtual provider.

+ Adhere to all medical protocols, guidelines and legal regulations.

+ Responsible for equipment use, care and allocation.

+ Restock and clean equipment at end of shift appropriately.

+ Other duties as assigned as directed by the virtual provider to successfully complete a visit and maintain equipment and vehicles.

+ Additional duties as assigned.

**What You Need**

**Education and Experience**

Paramedic certification (EMT-P)

**Skills/Abilities**

+ Minimum one (1) year patient facing experience.

+ Valid driver's license with clean driving record

+ BLS, American Heart Association

+ High School Diploma or GED equivalent Strong customer service, communication, and technological skills

+ Previous experience of comprehensive history gathering and documentation within EMR

+ Previous experience with basic procedural skills

+ Ability to interact with patients and families and develop rapport and trust, ability to communicate and provide verbal professional clinical presentations/summaries.

+ Function autonomously and as part of a team to responsibly deliver care with flexibility and open-mindedness.

+ Continuous learner with strong critical thinking skills

+ Flexibility to work evenings, weekends, and holidays as needed.

+ Ability to drive and sit in a car for long periods of time.

+ Ability to drive during the day and at night.

+ Ability to climb three flights of stairs while carrying equipment.

+ Ability to push, pull, and lift 50 pounds.

+ Visual ability to perform point-of-care testing such as such as EKGs, blood draws, taking vitals.

+ Ability to provide patient care in non-traditional or smaller spaces with limited room for movement.

+ Ability to hear with or without accommodation.

+ Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

**Physical Demands**

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employees may be occasionally required to climb or balance, stoop, kneel, or crouch. Employees must occasionally lift, push, and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**Work Environment**

This is a field-based role requiring attendance in the market location before and after each shift to prepare for field visits and gather and restock supplies. Depending on the market territory, it may require travel to practice locations in other states.

The above describes the general content of and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the position's duties, responsibilities, and requirements.

**Who We Are**

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.

**Our Mission**

We deliver trusted, compassionate care to all in the comfort of home.

**Our Vision**

Building the world's largest in-home care system.

**Our Values are embodied in** **_The DispatchWay_**

+ Courage to advocate for our patients and each other

+ Innovation to trailblaze a new path for healthcare

+ Integrity to create a respectful and inclusive environment

+ Compassion to provide quality, safe and excellent car

**Req ID:** **2025-13314**

**Job Category:** **Medical Technicians**

**Job Type:** **Regular Full Time**

**Pay Range:**