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Centralized Lending Specialist - Bilingual Spanish Team - Chandler, AZ

Chandler, Arizona

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

**Responsibilities:**

+ Provides exceptional client care

+ Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution

+ Utilizes multiple technology systems to assist customers and referral partners

+ Leverages defined lending processes and policies to meet guidelines and manage risks

+ Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process

+ Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

**Required Qualifications:**

+ Has 1+ year of home loan origination and mortgage experience

+ Bilingual – Spanish Required

+ Has a strongrelationship-deepeningand client care mentality

+ Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.

+ Has an ability to assess client needs and suggest/promote alternative products or services

+ Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies

+ Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process

+ Has an ability to work under pressure during high volumes

+ Has an ability to build and maintain positive rapport with service partners.

+ Can prioritize multiple competing tasks.

+ Has adaptability and is flexible to change.

+ Is a strong communicator, written, oral and non-verbal.

+ Demonstrates solid sales production over a sustained time frame.

+ Can be flexible to work weekends and/or extended hours as needed.

+ Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.

+ Has an ability to handle multiple lines of business and models to support changing business needs.

+ Independently works with other business partners to expedite post-sale issues or problem resolution

+ Has the ability to effectively balance performance, operational risk, and client relationship care.

+ Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.

**Desired Qualifications:**

+ Has knowledge of loan products (Conventional, Jumbo and Government)

+ Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.

+ Familiarity with FHA and HUD guidelines.

+ Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.

+ The ability to analyze and comprehend complex financial data and provide financial alternatives.

+ Strong consultative skills including the ability to ask critical questions to identify opportunities

**Skills:**

+ Attention to Detail

+ Client Solutions Advisory

+ Customer and Client Focus

+ Oral Communications

+ Written Communications

+ Client Management

+ Loan Structuring

+ Pipeline Management

+ Problem Solving

+ Collaboration

+ Credit Documentation Requirements

+ Critical Thinking

+ Referral Identification

+ Referral Management

**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Location: On-site in Phoenix, AZ
Starting Pay: $19.16/hr plus $1,000+ in potential bonuses!
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

Competitive Compensation:

• $19.16/hr base pay + 10% shift differential
• $1,000+ in bonus opportunities, including training completion and referrals*
• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Invest in your ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak and read Spanish fluently
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team - Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

We are hiring a hybrid Member Recruitment Coordinator for a healthcare client of ours! This position allows a flexible hybrid schedule and requires (mainly, in-state_ travel.

Are you passionate about making a difference? Do you thrive on connecting with people and inspiring action? Join our mission-driven team as a Member Recruitment Coordinator and help us grow a life-saving registry through education, engagement, and community outreach.

Requirements:

+ Bilingual in Spanish and English – a must!

+ A charismatic communicator who's comfortable engaging one-on-one or with large crowds.

+ Energetic, enthusiastic, and mission-driven– you light up a room!

+ Physically able to work on your feet and outdoors for extended periods.

+ A background in Public Health or a related field is a bonus.

+ Experience in community outreach or volunteer coordination.

+ A valid license (required if hired full-time).

Work Environment:

+ 75% of events during business hours- candidate has to have some flexibility for some evening/weekend events (e.g., frat training at 7 PM).

+ Average 3.5 events/week, increasing in October due to school.

+ Administrative focus increases in November.

+ 60–70% on college campuses.

+ 30–40% remote administrative work.

+ 90% of travel is in-state, with potential trips to New Mexico and Idaho.

Key Responsibilities:

+ Execute presentations and events on college campuses local to Phoenix AZ. This person will be the face of the company typically on college campuses 80%-85% of the time at one of the tables and adding individuals to the registry.

+ Register 445 individuals/month to the registry.

+ Maintain projection accuracy between 90%–110%.

+ Recruit, train, and manage volunteers.

+ Lead volunteers during events and ensure proactive public engagement.

+ Set up materials and tents in outdoor conditions.

+ Transport materials between storage and event locations.

Pay and Benefits

The pay range for this position is $21.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Aug 6, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Bilingual Spanish Teller within PNC's Retail organization, you will be based in Phoenix, AZ. Bilingual Spanish Required.

**Job Description**

+ Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

+ Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

+ Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

+ Applies product and procedural knowledge to solve customer's problems.

+ Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

+ To learn more about this and other opportunities on our team Watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC\_FINAL2022\_Recruitment\_Tellers\_OC.mp4) .

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

**Competencies**

Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

**Work Experience**

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

No Degree

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Job ID:** 5777

**Alternate Locations:**

**Newell Brands** is a leading consumer products company with a portfolio of iconic brands like Graco®, Coleman®, Oster®, Rubbermaid®, Sharpie® and Yankee Candle® - and 24,000 talented teammates around the world. Our culture is built on values in action: Integrity, Teamwork, Passion for Winning, Ownership, and Leadership. We work together to win, grow, and make a real impact—supported by a high-performing, inclusive, and collaborative environment where you can be your best, every day.

**About the Role:**

We are seeking a detail-oriented and proactive Employee Care Associate to join our North American HR Shared Services Team. This role is ideal for individuals starting their career in HR and involves operational and administrative tasks, data entry, and handling routine employee requests.

You will play a crucial role in ensuring smooth workflows between Tier 0, Tier 1, and employee-facing needs, while learning the business and following standardized procedures.

**Key Responsibilities:**

- Accurately enter and update employee information in SAP, HCM.

- Provide support for employee queries using various contact methods.

- Prepare and distribute HR documents (employment contracts, policy updates to Employee Portal, etc.).

- Support HRSS projects by providing administrative assistance.

**Required Qualifications:**

- 1+ years of experience in HR or administrative roles.

- Strong attention to detail and accuracy in data entry.

- **_Fluent in English and Spanish (spoken and written)._**

- Excellent organizational and communication skills.

- Ability to follow standardized procedures and manage tasks in a high volume environment.

- Proficiency in HRIS systems (e.g., SAP, HCM), case management tools, and Microsoft Office Suite.

**Preferred Qualifications:**

- Experience in HR Shared Services or a related HR function.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.